Reporting to the Shipping Supervisor, the Shipping Coordinator is responsible for directing, coordinating and executing the activities of inbound and outbound trucks in a courteous and professional manner. The individual in this role must be comfortable working in a fast-paced environment that is focused on supporting customers, internal departments, and truck drivers.

Essential Duties and Responsibilities:

• Follow appointment system guidelines
• Set-up as many orders as possible for the appointment system
• Scan and email inbound truck Bills of Lading (BOLs) to multiple internal departments
• Generate customer orders and assign to loading team members
• Partner with the Sales and Production teams to resolve product availability issues
• Confirm order completion by providing finalized BOLs and other appropriate documents as set per customer contract
• Scan and electronically file signed BOLs
• Assign reason codes to trucks that exceed truck turnaround time standard
• Ensure the accurate input of shipping databases (i.e., Excel, I-Trade, SAP)
• Resolve all customer and driver shipment loading issues (telephone, email, and in person) and respond in a way that provides the highest level of customer satisfaction
• Cooperate with supervisors and managers and ensure compliance with all company policies,
• Standard Operating Procedures (SOP), and Good Manufacturing Practices (GMP)
• Put all necessary information into PCIT to create Phyto documentation and provide county inspector with needed product to create the documents
• Keep recorder inventory up to date
• Print out all emails and orders for fed ex samples orders for appointed loader. Create labels for the Fed Ex samples in a timely manner
• Answer phones in a professional manner, this includes answering any questions for dispatchers, brokers, sales rep, etc.
• Execute all reports on a regular basis; load times, dock KPI and missed appointments
• Keep all logs updated such as shortages and/or inventory discrepancies
• Ensure that all Geo recorders are submitted into the Sensitech website
• Follow up with allocations sent out by inventory group to maintain proper rotation and reduce dumps in warehouse

Additional Requirements:

• Proactively assist team members, managers and employees as needed
• Maintain composure under difficult circumstances and effectively deal with customers and drivers when they are angry or upset
• Available to work a flexible schedule including evenings, weekends, and overtime as required
• Communicate special instructions or possible issues that may affect cross-functional groups during shift changes
• Manage special projects and perform other duties as assigned
• Change Management – Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements and scheduling needs
• Detail Oriented – Attention to detail, ability to focus on the project or task at hand and consistently deliver error free results
• Other duties as assigned

Job Requirements and Qualifications:

• High school graduate or G.E.D. preferred
• One to three years shipping coordination and customer service required
• Ability to speak, write and read in the English language (e.g., digital displays and written documents such as safety rules operating and maintenance instructions and procedure manuals); bilingual/biliterate English /Spanish skills required
• Knowledge of Phyto-sanitary certificates, confirmation of sales preferred
• Knowledge of I-trade system and adjustments.
• Knowledge of Microsoft Office (Excel, Word, Outlook)